Terms & Conditions
Please read these Terms and Conditions carefully before using the services provided by Elite Haul Expres ("Company," "we," "us," or "our"). By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1. Acceptance of Terms
By accessing our website or using our logistics and shipment tracking services, you confirm that you are at least 18 years of age, have read and understood these Terms, and agree to be legally bound by them. These Terms constitute a binding legal agreement between you and Elite Haul Expres.
2. Description of Services
Elite Haul Expres provides international and domestic logistics, freight forwarding, shipment tracking, warehousing, and customs clearance services. Our online platform allows clients to:
- Track shipments in real time using a unique tracking number
- Submit payment proofs for outstanding shipment charges
- View shipment history, status updates, and delivery information
- Access customer support and logistics assistance
3. User Responsibilities
As a user of our services, you agree to:
- Provide accurate, complete, and up-to-date information at all times
- Use our services only for lawful purposes and in compliance with all applicable laws and regulations
- Not use our services to ship prohibited, illegal, or hazardous goods
- Not attempt to gain unauthorized access to our systems, data, or accounts
- Promptly notify us of any errors or discrepancies in your shipment details
- Make payments in full and on time as required for your shipment to be processed
4. Payment Terms
All fees and charges for our services are due and payable as communicated to you during the shipping process. We accept payments via bank transfer, cryptocurrency (BTC, USDT, ETH), CashApp, Zelle, and Venmo. Payments must be verified before shipments are released or resumed. Elite Haul Expres reserves the right to hold or suspend shipments pending receipt of full payment.
4.1 Non-Payment
Failure to make required payments may result in delays, suspension, or cancellation of your shipment. We shall not be liable for any losses arising from delays caused by non-payment.
4.2 Refund Policy
All payments made are generally non-refundable once a shipment has been dispatched or processing has begun. Refund requests must be submitted in writing to our support team and will be assessed on a case-by-case basis.
5. Prohibited Items
You agree not to ship or attempt to ship any of the following prohibited items through our services:
- Illegal drugs, narcotics, or controlled substances
- Firearms, ammunition, weapons, or explosives
- Counterfeit goods or items that infringe intellectual property rights
- Human remains, live animals, or perishable items without prior arrangement
- Hazardous materials, flammable liquids, or toxic substances
- Currency, negotiable instruments, or precious metals above declared value limits
- Any other items prohibited by applicable law or international shipping regulations
6. Liability Limitations
Elite Haul Expres shall not be liable for any loss, damage, delay, or failure to deliver arising from:
- Acts of God, natural disasters, or force majeure events
- Customs seizure or government intervention
- Incorrect or incomplete information provided by the sender or receiver
- Prohibited or improperly packaged items
- Circumstances beyond our reasonable control
Our maximum liability shall not exceed the declared value of the shipment or the freight charges paid, whichever is lower.
7. Intellectual Property
All content on our website including text, graphics, logos, images, and software is the property of Elite Haul Expres and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.
8. Privacy
Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices.
9. Termination
We reserve the right to suspend or terminate your access to our services at any time, without notice, if we believe you have violated these Terms or engaged in any fraudulent or unlawful activity.
10. Governing Law
These Terms shall be governed by and construed in accordance with applicable international trade and logistics laws. Any disputes arising from these Terms shall be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration.
11. Changes to Terms
We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with a revised effective date. Your continued use of our services after such changes constitutes your acceptance of the new Terms.
12. Contact Us
If you have any questions about these Terms and Conditions, please contact us at: