Privacy Policy
Welcome to Elite Haul Expres ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our logistics and shipment tracking services.
1. Information We Collect
We collect information that you provide directly to us and information that is automatically collected when you use our services.
1.1 Information You Provide
- Full name, email address, and phone number when submitting shipment or payment information
- Sender and receiver details including addresses and contact information
- Payment proof documents and receipts you upload
- Communications you send to us via contact forms or email
1.2 Information Collected Automatically
- IP address, browser type, and device information
- Pages visited, time spent on pages, and referring URLs
- Tracking numbers used to query shipment status
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Process and track your shipments and logistics requests
- Verify payment proofs and update shipment statuses accordingly
- Send you notifications and updates about your shipments
- Respond to your enquiries and provide customer support
- Improve our website, services, and customer experience
- Comply with legal obligations and prevent fraudulent activity
3. Sharing of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Trusted partners who assist us in operating our website and providing our services, subject to confidentiality agreements
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In the event of a merger, acquisition, or sale of company assets
- With Your Consent: In any other circumstances where you have provided explicit consent
4. Data Security
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption, secure servers, and restricted access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience on our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Shipment records are typically retained for a period of 7 years for compliance and audit purposes.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- The right to access and receive a copy of your personal data
- The right to correct inaccurate or incomplete data
- The right to request deletion of your personal data
- The right to restrict or object to processing of your data
- The right to data portability
To exercise any of these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites. We have no control over the content or privacy practices of those sites and are not responsible for their privacy policies. We encourage you to review the privacy policy of every website you visit.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly.
10. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: